Humance Support

If you cannot find these controls or need help with a data request, contact info@humance.io.

Tell us what you were trying to do and what happened. Include your device model, iOS version and Humance version if available. A screenshot can help, with any private information removed.

For a project or payment question, include the project name and any transaction reference or receipt you have. Please keep passwords, verification codes and full payment-card details out of your message.

To manage data sharing with Planetary Intelligence, open your profile menu, select Privacy & account, then Planetary Intelligence. Select Turn off to stop new requests from that app account on that device. This does not delete information already sent.

Read the Privacy Policy for details about information used by Humance and its service providers.

Open your profile menu, select Privacy & account, then Delete account, and confirm. This closes your account and removes profile, account-linked AI history and personal story-viewing records from the active account systems. Financial and certain other records remain as explained in the Privacy Policy.

If you cannot sign in, or deletion does not complete, email info@humance.io with the email address or phone number associated with your account. We may need to verify that the account is yours.