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Cookie policy

Cookie policy

Date last updated: March 18, 2024

Humance Inc. uses cookies, mobile device identifiers, tracking URLs, log data and similar technologies to operate, protect and enhance the Humance Platform. This Cookie Policy ("Policy") supplements the Humance Privacy Policy and explains how and why we use these technologies and describes the options available to you.

Why Humance uses these technologies

We use these technologies for several purposes, namely to:

  • Enable you to use and access the Humance Platform and Payment Services;
  • to enable, facilitate, and optimize the operation of and access to the Humance Platform;
  • to better understand how you navigate and interact with the Humance Platform, and to improve the Humance Platform;
  • show you the content that is most relevant to you;
  • monitor and analyze the performance, operation and efficiency of the Humance Platform;
  • enforce the legal agreements governing the use of the Humance Platform;
  • detect and prevent fraud, ensure trust and security, and conduct investigations;
  • provide support to our customers, and conduct analytics, research, product development, and regulatory compliance monitoring.

Cookie Technology

When you access the Humance Platform, we may place cookies on your device. Cookies are small text files sent by websites to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to identify when you visit again. They also help us provide you with a better user experience and can help us recognize some types of fraud. In many cases, the information we collect through cookies and other means is used unidentifiably by tying it to personal information. For example, we may use the information we collect to better understand traffic patterns on a website and optimize its use. In some cases, we link the information we collect through the use of cookies and other technologies to your personal information. Our business partners may use similar tracking technologies on the Humance Platform or engage third parties to track your behavior on our behalf.

The Humance Platform uses two types of cookies: (1) "session cookies" and (2) "persistent cookies. Session cookies typically expire when you close your browser, whereas persistent cookies remain on your device even after you close your browser and may be used the next time you access the Humance Platform.

In most cases, you can control your cookie settings and disable the use of cookies and other data collection technologies by modifying your browser settings. Since all browsers are different, go to your browser's Help section to learn about cookie settings and other available privacy settings. Please note that if you choose to delete or refuse cookies, or clear your local cookie storage, it may affect the capability, accessibility and functionality of our websites.

Pixel tags, web beacons and trackers

Pixel tags, web beacons and URL trackers are small graphics and blocks of code placed on website pages, advertisements and in our emails to let us know if you have completed an action. When you visit these pages or open an email, these technologies tell us that you have visited the web page or opened the email. These tools help us measure response to our messages and improve our web pages and promotions.

Server logs and other technologies

We collect various types of information through server logs and other technologies. For example, we collect information about the device you use to access the Humance Platform, the type of operating system, browser type, domain and other system settings, as well as the language used by the system, the country and time zone in which your device is located. Our server logs also record the IP address of the device from which you connect to the Internet. The IP address is a unique identifier that devices need to find and communicate with each other over the Internet. We may also collect information about the website you visited before you accessed the Humance Platform and the website you visit after you leave the Humance Platform. These tools help us improve the usability and delivery of our services.

Device Information

We may use device-related information to authenticate users. For example, we may use your IP address, browser information, or other information provided by your browser or device to identify the device used to access our platform. We may also use device-related technology to determine that you are using different devices to access our content, including for anti-fraud and targeted advertising purposes.

Third Parties

Third parties, including Facebook, host technologies such as pixels and SDKs on the Humance Platform. These technologies (1) help us analyze how you use the Humance Platform, such as by reporting which third-party services you clicked from, (2) promote Humance services to you on the Humance Platform and third-party sites, (3) help us detect or prevent fraud, and assess risk, (4) collect information about your actions on the Humance Platform, other sites and/or the ads you clicked on. For example, to better understand how people use the Humance Platform, we may collaborate with analytics services such as Google Analytics. To prevent Google Analytics from using your information for analytics, you can install the Google Analytics Opt-Out Browser by clicking here.

Third parties, including Facebook, may also use tracking technology to collect or receive information from the Humance Platform and other sites, and use that information to display advertisements that may interest you and assess the effectiveness of ads on the Humance Platform, other sites and online services. The targeting and advertising cookies we use may include Google and other advertising networks and services that we use from time to time. Users can opt out of the collection and use of information to show targeted ads by changing the ad settings in their Facebook account and sending an email to [email protected] with a description of the request and identifying information. 

Third-party social plugins

The Humance platform may use social plugins provided and managed by third parties, such as the Facebook "Like" button. As a result, you may send a third party information that you view on a particular part of the Humance Platform. The third party cannot identify you unless you are logged in to a corresponding third party service account. If you are logged into a third-party service account, the third party may link your activities or information about your interactions with the Humance Platform to that account. For more information about how third parties handle personal information, please refer to their privacy policies.

Your Settings

Most browsers automatically accept cookies, but you can change your preferences and reject cookies by going to the "Help" section of your browser's toolbar. You can disable the use of cookies in your browser settings, but the Humance Platform does not currently accept the "do not track" signal in the HTTP header of your browser or mobile app, as the interpretation of such a signal has not yet been standardized.

The settings on some mobile devices allow you to control cookies. For more information, see your device manufacturer's instructions.

In the event that you choose to decline cookies, certain parts of the Humance Platform may not work properly or may not work at all.